Effective Date: 3rd March 2025
Welcome to richvoller.com (the "Site"). Your privacy is important to us. This Privacy Policy explains the types of information we collect from you ("user" or "you") and how we use, disclose, and protect that information.
1. Information We Collect
We may collect information about you in various ways, including:
- Information You Provide to Us
- Personal Information: We may collect personal information such as your name, email address, phone number, and any other information you voluntarily provide when you sign up for an account, contact us, or otherwise interact with the Site.
- Payment Information: If payments are processed on our Site, we may collect billing information such as credit card numbers, billing addresses, or other relevant financial data. We use a third-party payment processor to handle payment transactions securely.
- Information Collected Automatically
- Log Data: Our servers automatically record information when you visit the Site, including your Internet Protocol (IP) address, browser type, referring/exit pages, and operating system.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interaction with the Site (e.g., pages visited, links clicked). This information is used to improve user experience and analyze Site usage.
- Information from Third Parties
- We may receive information about you from other sources, such as social media platforms (if you choose to link your social media accounts or log in via social platforms).
2. How We Use Your Information
We use the collected information for various purposes, including to:
- Operate and maintain the Site.
- Provide and deliver products or services you request.
- Respond to your inquiries, comments, or feedback.
- Process transactions and send related information such as confirmations and invoices.
- Personalize your experience on the Site.
- Conduct analytics and research to improve our products, services, and user experience.
- Enforce our terms, conditions, and policies.
- Comply with legal obligations, protect our rights, and respond to law enforcement requests.
3. Legal Bases for Processing (if applicable under GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we only process your personal data based on valid legal grounds, including:
- Your consent.
- The performance of a contract with you.
- Compliance with our legal obligations.
- Our legitimate interests, which do not override your fundamental rights and freedoms.
4. How We Share Your Information
We may share your information with:
- Service Providers:
Third-party vendors, consultants, and other service providers who perform services or functions on our behalf (e.g., hosting providers, payment processors, analytics providers), but only to the extent necessary to perform their functions.
- Business Transfers:
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred or disclosed as part of that transaction.
- Legal Requirements:
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- With Your Consent:
We may share information with third parties when we have your consent to do so.
5. Data Retention
We retain your personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once we no longer need your information, we will dispose of it securely according to our data retention and deletion policies.
6. Cookies and Other Tracking Technologies
We use cookies (small data files stored on your device) and similar technologies to help us recognize you, improve your experience on our Site, and analyze how you use our Site. You can control cookies through your browser settings and other tools. However, disabling certain cookies may affect certain functionalities of the Site.
7. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our Site is not intended for use by children under 13 years. We do not knowingly collect or solicit personal information from children. If you believe we have collected personal information from a child, please contact us at admin@richardvoller.com, and we will take steps to delete that information promptly.
9. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:
- Accessing and Updating Your Information: You can access, correct, or update your personal information by contacting us at admin@richardvoller.com.
- Opting Out of Marketing Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link or instructions in those emails.
- Requesting Deletion or Restriction: You can request deletion or restriction of your personal data in accordance with applicable data protection laws.
- Withdrawing Consent: Where you have provided consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
10. International Data Transfers
If you are located outside the United Kingdom, please note that your information may be transferred to and processed in the country where our servers are located. By using our Site, you consent to any such transfer of information outside your country.
11. Third-Party Links
Our Site may contain links to third-party websites. We have no control over and are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect the personal information we collect. Your continued use of the Site after any changes signifies your acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Email: admin@richardvoller.com
- Mailing Address: Voller Consulting Ltd, Gatcombe House, Copnor Road, Portsmouth, Hampshire, PO3 5EJ